Refund policy
Return Policy
We offer a 10-day return window, meaning you have 10 days from the date you receive your item to request a return.
To qualify for a return, the item must be in the same condition as when it was delivered—unused or unworn, with all tags attached, and in its original packaging. A receipt or other proof of purchase is also required.
To initiate a return, please contact us at info@xxxx.co.za.
Once your return request is approved, we’ll provide a return shipping label along with clear instructions on where and how to send your item. Returns sent without prior approval will not be accepted.
If you have any questions regarding returns, you can always reach us at info@xxxx.co.za.
Damages and Issues
Please check your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can review the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Some items are not eligible for return, including perishable goods (such as food, flowers, or plants), custom-made products (including personalized or special-order items), and personal care products (such as beauty items). We also do not accept returns on hazardous materials, flammable liquids, or gases.
If you’re unsure whether your item qualifies, feel free to contact us for clarification.
Sale or discounted items and gift cards are not eligible for return.
Exchanges
If you’d like to exchange an item, the quickest option is to return the original item. Once the return is approved, you can place a new order for the item you want.
European Union 14-Day Cooling-Off Period
If your order is shipped to a destination within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.
Returned items must be in their original condition—unused or unworn, with tags attached and in original packaging—and must include proof of purchase.
Refunds
After we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at info@xxxx.co.za.